Information Sharing & Personal Connections in the Digital Age
Jessica Miller-Merrell | HR, Social Media| By
The Era of Corporate Social Media Discrimination Series has been one of my most popular series. I’m dusting off the series because I recently learned of some new court cases and information I hadn’t considered.
In Social Media Recruiting & Social Media Discrimination part 1 in the 5 part series: “The Era of Social Media Discrimination”, I outlined some of the types of protected classes and discussed some real world possible scenarios regarding your company and social media discrimination. In EEOC & Workplace Discrimination, I outlined potential liabilities and government agencies that are learning about social media. Disparate Impact & Disparate Treatment in the Workplace discussed disparate and adverse impact. This series has been extremely popular. It’s generated some great conversations and I felt it should continue. Dukes V Wal Mart & Unconscious Bias builds on the other three with a focus on community and corporate minority discrimination.
Information Sharing & Personal Connections in the Digital Age
While companies should be considering their employee’s social media activity both during working as well as non-working hours, I believe that companies – especially senior leaders – don’t fully understand how their employee population base is actually using social media. Social media sites are essentially a form of communication just like face to face or verbal communication over the phone. Many people who are likely your employees see social media platforms in this way. Their in person conversations are now happening online, and just like in the real world there is a mix of topics, information, and context in which those conversations are shared.
Before social media and the internet, this information sharing was happening. The only difference is that personal connections in the digital age are documented, filed, and publicly posted on the internet. Managers, clients, employees, and customers can now access this information. Before the age of social media, town halls, hand written letters, chamber events, lock-ins or picketing, and the occasional letter to the editor were the ways in which the average individual shared information as well as their public opinion.
Protecting After Hour Social Media Activites
For activities that happen after hours, those non-working hours could be protected. In fact 26 states offer protection of off-duty conduct. This means that companies who consider off-duty and after working hours conduct when making employment decisions like hiring, firing, performance, and promotions could be digging themselves a very large, deep, and dark hole.
States like Colorado and New York protect conduct outside of the workplace. These two states only protect from termination. The Colorado statute in particular includes three exceptions:
- Restrictions relating to a bona fide occupational qualification
- Restrictions relating to employment activities of a particular employee or group of employees rather than all employees
- Restrictions necessary to avoid a conflict of interest or the appearance of a conflict of interest with employees’ responsibilities
Social media activities allow for what attorneys call the immediate, and often public broadcasting of a social media users opinions or conduct. Employers who consider activities off-conduct in employment decisions are opening themselves up to increased risk. Many times employee handbooks contradict the employment law of the state in which the employee works or decision managers and human resource leaders don’t consider the state statutes and laws either because they don’t know or don’t care.
Corporate Social Media & Discrimination
In my mind, social media discrimination isn’t just about the protected classes. It’s about educating your senior leaders, HR teams, and managers that considering off-work conduct in employment decisions could be not only against the law but a form of discrimination in itself. As citizens we have the right to freedom of speech and while I understand that an organization should also be protected, we need to first understand how these social networking tools are being used by our employee population before we judge to costing conclusions.
Have anything to add? Leave a comment below. Learn more about social media, employment law later this week where I’ll be talking more about social media policies, policy, and how the current employee law is impacted by social media and its use in the workplace.
I’m curious how many of these states enacted these laws post social media as the knee jerk reaction to the drunken party pics or the employee rant on Facebook, given how many companies have had policies for many years relating to off-duty conduct that could legitimately reflect negatively on the employer (i.e. someone who acts extremely inappropriately off the clock while still in uniform, sitting in the company seats/suite at an event, etc).
There is always that delicate line of finding the right balance when writing company policy as to what’s right, what’s legal, and if it’s not illegal – there’s always the question of, “just because we can, does it mean we should?” Not to mention following consistent practices for the things that aren’t documented policy given employers can’t even begin to outline what types of situations may or may not come up in the future.
I think the single biggest mistake that employers make in this arena are those who are non-union who don’t realize just how far the reach of the NLRB decisions really is… and for those who are union who fail to proactively address with their union workforce that even off the clock, anything that is work related is compensable… for example, don’t roll out a Facebook referral program for your employees, block FB at work and then ask employees to use FB to refer their friends in their off time. Is that splitting hairs? You bet it is, but it is also very realistic and union reps are like bulldogs when it comes to that stuff…
Ahhh the joys of HR…
[…] here to read the rest: Part 5 – The Era of Corporate Social Media Discrimination … 02/10/2011 – 18:05 | By danielkline72 | Posted in Internet, Media, Opinion | Tagged […]
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