Ep 3 – Using Design Thinking in Human Resources

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Here are today’s HR and workplace news headlines from Workology Go Podcast. I’m Jessica Miller-Merrell. The Workology Go Podcast is sponsored by HSA Bank.

Reduce Risk & Increase Profitability with Design Thinking

Imagine a world where your organization is able to be two times more productive. Boasts a 75% reduction in time spent on design and 33% reduced development time. Sound like a pipe dream? These are the key findings from IBM’s Design Thinking Practice report. Their design thinking practice throughout their organization has found to reduce risk and increase profitability by $18.6 million.

But what is design thinking and how can this be applied to the workplace in an HR and employee capacity? Dorothy Mankey of Coreism Consulting shares. (Ep 174)

So in simple terms design thinking is really just a framework for innovation. And so we know you often hear it referred to as human-centered design meaning that when someone is designing something and they’re using design thinking they’re creating a product or service or an experience they put the user at the center of the design process. So if you use a basic H.R. example like my favorite employee onboarding the idea would be to as you’re designing the onboarding program to really empathize with and connect with the employee the user and find out what do they want and need and then design the program around their wants and needs. At the heart of the design process as opposed to what we sometimes do in H.R. which would be to start with what is compliant say or what does the manager need or what is the company or the business need here. So really that idea of starting with the user at the center of the design process.”

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Featured Story

Ep 174 – Design Thinking in Human Resources 

More Great Resources

Using Design Thinking for Disruptive HR Teams

How Design Thinking Is Disrupting HR

Developing Personas for Use in HR and Recruiting 

Ep 151 – Using Agile in Human Resources and Recruitment 

How to Start with Design Thinking in Human Resources 


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Jessica Miller-Merrell

Learn more about Jessica Miller-Merrell, SPHR, SHRM-SCP, the founder of Workology, a workplace HR resource, and the host of the Workology Podcast. More of her blogs can be found here.

Reader Interactions


  1. AG5 says

    Great insights, I think design thinking in HR can be very helpful for a lot of ‘traditional’ organizations!


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