Ep 3 – Using Design Thinking in Human Resources

Welcome to the new Workology Go Podcast. In just under five minutes, we get you the HR and workplace news you need before you start your day. Get ready, get set and go with the Workology Go Podcast.

Here are today’s HR and workplace news headlines from Workology Go Podcast. I’m Jessica Miller-Merrell. The Workology Go Podcast is sponsored by HSA Bank.

Reduce Risk & Increase Profitability with Design Thinking

Imagine a world where your organization is able to be two times more productive. Boasts a 75% reduction in time spent on design and 33% reduced development time. Sound like a pipe dream? These are the key findings from IBM’s Design Thinking Practice report. Their design thinking practice throughout their organization has found to reduce risk and increase profitability by $18.6 million.

But what is design thinking and how can this be applied to the workplace in an HR and employee capacity? Dorothy Mankey of Coreism Consulting shares. (Ep 174)

So in simple terms design thinking is really just a framework for innovation. And so we know you often hear it referred to as human-centered design meaning that when someone is designing something and they’re using design thinking they’re creating a product or service or an experience they put the user at the center of the design process. So if you use a basic H.R. example like my favorite employee onboarding the idea would be to as you’re designing the onboarding program to really empathize with and connect with the employee the user and find out what do they want and need and then design the program around their wants and needs. At the heart of the design process as opposed to what we sometimes do in H.R. which would be to start with what is compliant say or what does the manager need or what is the company or the business need here. So really that idea of starting with the user at the center of the design process.”

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Ep 174 – Design Thinking in Human Resources 

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Jessica Miller-Merrell

Jessica Miller-Merrell

Jessica Miller-Merrell (@jmillermerrell) is a workplace change agent, author and consultant focused on human resources and talent acquisition living in Austin, TX. Recognized by Forbes as a top 50 social media influencer and is a global speaker. She’s the founder of Workology, a workplace HR resource and host of the Workology Podcast.

Reader Interactions


  1. AvatarAG5 says

    Great insights, I think design thinking in HR can be very helpful for a lot of ‘traditional’ organizations!


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