When the first online casino went live in 1994, it launched an entire industry. Many people were skeptical about the safety of gambling online, and although new online casinos appeared regularly, many gamblers preferred the familiarity of brick-and-mortar gambling houses.
Nowadays, the online gambling industry is incredibly vast and diverse—and generally trusted by players. With millions logging on daily, billions of dollars are spent and won each year.
In 2021, the industry was valued at $9.5 billion in the US alone. Internationally, the sector accounted for over $300 billion in 2022 and is estimated to be worth almost $520 billion by 2027. This growth is accelerated by thousands of online casinos, including new ones that launch almost monthly.
With so many online casinos and sportsbooks spurring the industry on, thousands of positions need to be filled to ensure things keep running smoothly. Here are some of the most common jobs available in the online casino industry.
Customer Service Rep
A hallmark of any good online casino is its ability to quickly and effectively resolve the issues its customers are experiencing. As such, casinos invest a great deal of money into customer service.
The many customer service representative positions that are widely available don’t necessarily require going to a set location to work. Many allow you to work remotely as long as you have a stable connection to the service line, and after training, you’ll be let loose to help customers make the most of their gambling experience.
Industry Content Specialist
Casinos that stay on top of the latest developments and newest technologies in the industry have an advantage over those that don’t. This information allows them to offer new features, expand their existing opportunities, and implement new technologies to improve their site.
An industry content specialist is employed to ensure this information is easily accessible. Tasked with researching industry content, trends, and developments, this job requires considerable online research and outreach to other players in the industry.
Social Media Manager
Before social media became mainstream in the mid-2000s, no company needed to invest in a social media manager. However, with 308.27 million social media users in the US as of 2023, any company still not actively engaging on these platforms is missing out.
These employees are responsible for the posts and content published on a casino’s social channels and for ensuring meaningful customer engagement. Doing this successfully can greatly affect a casino’s reputation and draw in new players.
Web Developer and Designer
The website itself is one of the most vital parts of any online casino. A clunky website that doesn’t operate correctly, experiences glitches, or isn’t well laid out can quickly turn players away and cause them to find gambling entertainment elsewhere.
Because of this, an online casino’s web designers and developers have one of the most critical jobs. They are responsible for ensuring the website is laid out in a way pleasing to gamblers and that the layout works well and allows an uninterrupted gambling experience.
Graphic Design Artist
Many online casinos stand out to customers because of the first impression they give. While the website’s design has much to do with this, the elements that make up that design are even more critical.
Graphic design artists employed by online casinos are tasked with creating eye-catching, highly detailed images and animations that can be used online or on social media. These help a brand set a standard and make a site visually pleasing to anyone who logs on.
One of the things that makes online casinos what they are is the many incredible games they allow players access to. These generally come from top development studios like NetEnt, Pragmatic Play, and Evolution Gaming.
Due to the constant pursuit of more engaging, fun, and attention-grabbing games, these studios need developers to help bring game concepts to life. These developers are vital to the industry’s success as a whole, and no online casino could operate without them.
Legal and Compliance Manager
For a long time in the US, online casinos were illegal—and still are in some states. However, this has begun changing in recent years, and many reputable sites now operate nationwide. A website like casinos.com provides many gambling options in New Jersey and other states that gamblers can trust and enjoy.
However, to get their legal status, online casinos must comply with many criteria and constantly ensure they are operating with local (and sometimes international) laws. A legal and compliance manager ensures these laws and all other regulations are strictly followed.
Security is one of the most significant risks for online casinos. Not because these sites are often hacked or breached but because employees deal with millions in revenue coming in and going out. While dealing with such a high volume of payments, minimizing fraud is critical.
To achieve this, many online casinos employ fraud analysts, who investigate any possible internal fraud and audit player accounts to ensure everything is above board.
Responsible Gaming Associate
No casino actively aims to try and prey on those who are vulnerable or prone to addictive behavior. That is why almost all casinos—particularly those found online—have responsible gambling regulations and programs. Players can use these to help limit themselves to how they gamble or even to seek help to stop.
A responsible gambling associate has multiple roles in this regard. Duties may include managing excluded players, identifying at-risk players and reaching out to them, or even speaking to customers about the dangers of gambling. All this ensures player safety and emphasizes that gambling is, first and foremost, a form of entertainment.