Susan Ranford | , , , , , ,| By
AI has been around for quite some time but it was only in the last five years did we see it grow in ubiquity, showing its uses in search queries, automating tasks, and personalization.
It’s not only showing great benefit to personal users but to businesses as well. With its ability to perform and analyze tasks just as intelligently as a human being, more entrepreneurs have begun to adapt AI software into their processes. Whether it’s advertising, banking, security, or law enforcement, it has shown to enhance profit and productivity.
With these benefits, we see no signs of AI implementation slowing down in the near future. If anything, we will see more of it being implemented in more areas of work. However, such changes do come with a set of challenges –one of them being the employees who are using it.
4 Ways to Ease Employees with New AI Software
Most staff, especially the older generations, are not comfortable using artificial intelligence. If you are one of those employers facing such a dilemma, here are four things you can do to ease your employees.
- Acknowledge the Discomfort
Employees may feel uneasy with AI simply because they don’t know what to expect from it. The best time to address that comfort is at the beginning of your implementation. Explain to them how AI will be beneficial to your industry and how it will benefit their roles. It’ll make their jobs easier since they don’t have to perform repetitive tasks anymore. If anything, they get to handle tasks that stimulate their creativity.
Also remind them that AI is really just an algorithm that can process data. It’s not there to take over their jobs. Human employees still possess many qualities that AI doesn’t have, one of them is emotional intelligence. While AI can handle massive amounts of data, the last say still goes to the human worker.
- Employ Onboarding Processes
AI is a sophisticated technology that will be quite the learning curve for your employees. If you’re making significant changes to your operations using AI, it is recommended that you create an onboarding program. You may have a team dedicated to training employees, teaching them how to use AI tools. This greatly helps with the transition and will make employees feel more empowered to do their job. It will take some time to get them fully familiarized with the technology but the return of investment will be worth it.
- Encourage AI Engagement
Get your staff involved with AI as soon as they become familiar with it. It’s the best way to learn and dispel their fears of this technology. For example, if you want KYC compliance made simpler with AI, have them use it on the customers right away. Yes, there will be some pain points along the way but that’s what the AI onboarding team is for. To help prevent or correct mistakes and allow the employee to learn from it.
- Show the Benefits
Another way to ease employees’ fear of AI is to show them its benefits. Instead of seeing it as a threat, they should view it as an asset that can help make the workplace more efficient. AI can actually act as a virtual team mate that removes the burdensome tasks off human employees. It can even handle mundane questions that can potentially slowdown workflow. We’ve all been in that situation where we’re looking for that one piece of information or document in order to complete a task. With AI, you can find answers to your questions quickly, and get on with your work. AI can free employees with so much time, allowing them to focus on problems that require higher thinking.