Employee Loyalty Is the New NPS
Net Promoter Score® or NPS® was developed as a means to measure customer loyalty more quickly and accurately. In a Harvard Business Review article the creator of the system, Frederick F. Reichheld, explained that simply measuring customer retention rates isn’t enough. Attracting a high number of customers is great in the short run, but loyalty […]
Reset. Reframe. Recharge. Why I Left Facebook
I have this place I go when I need inspiration, love, comfort or direction. It’s a place that I go when times are tough, or I need a moment to reflect. I try go there every single day. When I visit, I’m brought back to this single moment that serves as my center. I’m walking […]
