I was fortunate enough to chat with Ashley Verrill, an Analyst for Software Advice and the Managing Editor for the Customer Service Investigator. (She is also a contributor to TechCrunch, GigaOM and CIO.com.) The topic of our chat? Telecommuting.
Ashley wrote a fascinating article on Techcrunch about how Apple motivates its teleworkers (excuse me, At-Home Apple Advisors). After reading it, I have a few questions so I figure, why not go to source. Tune in below to hear our conversation.
By the way, if you staff call centers, you may find this conversation of particular interest.
P.S. Thanks Jamie Anderson for making this happen.