Jessica Miller-Merrell | , , , , ,| By
Administrative Manager Tasks Keep From Productivity in the Workplace
Managers are busy. Deadlines need to be met. Administrative management tasks must be attended to. Business crisises must be addressed now, leaving little time for the employee. Manager as well as employee productivity in the workplace suffers. The employee becomes angry and disengaged. It’s a seemingly never-ending cycle; but a change is in our midst, and one that you might not have factored in.
This change is a shift toward using data to dehumanize the workplace with the purposes of elevating service and improving workplace efficiency instead of following our gut and let our emotions get the best of us. We’ve seen companies like Xerox move towards this practice and remove the human element in the hiring and interview process. It reduced employee turnover by an incredible 20 percent. Its hiring and selection process is fully automated and uses an algorithm to predict a job seeker’s performance. By taking the human element out of the equation, Xerox let big data speak for itself.
Using workplace analytics, information, and other workplace metrics take the emotion out of the equation and allows your front line management team to focus on the employees. Your time can be spent on the bigger picture and your managers are able to manage in the moment.
Companies like Kronos offer services to help optimize the decision making process. Kronos offers a workforce management and analytics solution and is blazing a trail of innovation. Through workplace dehumanization, Kronos allows companies to improve efficiency, organization and engagement thus providing employees the best most optimal scenarios for peak performance.
Workplace Analytics and Metrics in Business
I mentioned yesterday that Kronos unveiled their mobile analytics and workforce tablet at their 2012 Annual User’s Conference which allows managers to work anywhere and anytime directly from the convenience of their mobile device. New technologies can improve performance, but does an on-demand work environment overwhelm or empower employees when adding mobile to the workplace mix?
The mobile and tablet workforce management marketplace is growing, 81 percent of employees currently use their personal mobile device for work. Whether it’s checking email, approving a schedule change or quickly obtaining data on their organization’s employee retention or turnover metrics data. It’s workplace metrics and analytics easily accessible, measurable, and keeps managers focused on your customer and employee instead of stuck in the office drowning in reports and spreadsheets.
It’s not sexy. It’s necessary, and it puts employees in control of their work and life literally in the palm of their hand.
“The use of the tablet is changing the way business operates and our Next Generation Workforce Management benchmark research already finds that 28 percent of organizations have them and 34 percent more will deploy them for the first time in 2013,” said Mark Smith, chief executive officer and chief research officer, Ventana Research.
Big data doesn’t replace traditional management and productivity workplace strategies; it enhances it. Availability of this information and data and in real time is why mobile is so appealing. If statistics, mobile and data are available anywhere and anytime, senior leaders are able to better access technology and reports to make better strategic decisions, front-line managers can engage employees directly and spend less time on office tasks. Everyone is better focused, more engaged and the employee’s happiness and career development is no longer on the back burner.
Reduce Stress at Work for Manager & Employee
Studies support this idea that employees are desperate for more face time and engagement with their managers and fellow employees. In fact, workplace stress may be detrimental to their health. A recent report details that stress on the job actually doubles the likelihood of a heart attack. Stress not only leads to employee disengagement and increased health risk, but it seeps into the employee’s personal lives. Unhappy employees have higher divorce rates and less sex than those who are happy, engaged, and have a good relationship with their manager at work.
So while the dehumanization may sound cold on first blush, by removing the human component out of some hiring and management decisions, it can elevate a business’s overall performance and fosters more objective decision making. Technology, accessibility and data provides a more personal and human element to other areas of the management and business process allowing teams to become stronger and more in tune with one another. The bottom line is about driving results, building relationships and managing in the moment.
Don’t forget about our mobile HR, recruiting, and workplace trends webinar on 11/15 at 11 AM CST. Register now.
FTC Disclosure: I received compensation for attending the Kronos Works Conference. Regardless, I only recommend products or services I use personally and believe will be good for my readers. I am disclosing this in accordance with the Federal Trade Commissions 16 CFR, Part 255: Guides Concerning the Use of Endorsements and Testimonials in Advertising.