iCims: Integrating the Candidate Experience Into Your Hiring Solutions

How to Hire Employees and the Candidate Experience

Marrying Internet Hiring with Applicant Management


The process of hiring and onboarding is often a point of contention for candidates as well as hiring managers and HR professionals. This beginning process sets the tone for the new employee’s impression and experience at the new organization where they work.  iCIMS is a talent acquisition software that helps recruiters and HR hire better, faster, and smarter using an integrated platform that features tools like social media, job distribution, and reporting features to make hiring more cost effective and productive.  Their client list is impressive as they work with recognizable companies like Fedex, Canon, Whole Foods, and Enterprise Rental Car.

Configurable Hiring Software Solutions

One of my favorite features of the iCIMS platform is their configurable dashboard that makes navigating the hiring software easier, and is also unique to each user.  Because each recruiter recruits and hires differently, the platform allows recruiters and users to accomplish this in the way that best works for them.  Their dashboard look and feel is easy to read and intuitive making the process less painful and more productive for the end user.

As an HR professional, nothing is more frustrating than working with a provider’s technical support. Usually, I’d wait on hold, be issued a ticket, and wait impatiently for my problem to be fixed or questions to be answered.  Hours turned into days.  A day in the life of an applicant tracking system.  Not according to iCIMS.  They offer a 97% customer retention rate and their customer experience is second to none.  Things like this are extremely important especially for end users of the software who are fighting fires in the trenches.  The peace of mind that I would have knowing I can call on someone almost immediately to answer a question or solve my problem is so important to that end user, and one that senior leaders often overlook during the hiring software and HR technology selection process.

How to Hire Employees and the Candidate Experience

As HR and recruitment teams begin to move towards developing an employment branding strategy and focusing on the candidate experience, iCIMS offers a robust onboarding process that makes the transition for a new employee more comfortable.  Employee orientation is an opportunity to make a great first impression introducing policies, procedures, and the company culture to eager and impressionable employees.  The software integrates with e-Verify, which enhances the candidate experience as applicant information is automatically pre-populated. Additionally, companies can integrate their employee onboarding forms and documents directly into the onboarding platform.  iCIMS also offers a form library for companies to use instead of spending the money and time to develop their own.

iCIMS’ system offers a range of pricing as well as configurable options and award-winning customer support.  With over 1100 customers and a debt-free, privately-held company, they are a solid hiring software solution to consider.  You can connect with @iCIMS on Twitter or by demoing their product for yourself at www.icims.com.

FTC Disclosure: I received compensation for mentioning and reviewing the product listed above as part of one of the services I offer my clients. Regardless, I only recommend products or services I use personally and believe will be good for my readers. I am disclosing this in accordance with the Federal Trade Commissions 16 CFR, Part 255: Guides Concerning the Use of Endorsements and Testimonials in Advertising.

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Jessica Miller-Merrell

Learn more about Jessica Miller-Merrell, SPHR, SHRM-SCP, the founder of Workology, a workplace HR resource, and the host of the Workology Podcast. More of her blogs can be found here.


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