Ep 126 – How to Use Emotion to Improve Your Workplace Communication

No matter what business you work in communication and presentation is important. Even at work, we are performing on a stage where the conference room or boardroom meeting is our set and the executive team, employees, or special project group are our team members as well as the audience. How do we improve our performance using acting and emotion to help motivate others and drive change in our organizations? It all starts with evoking emotion in the workplace.

Episode 126: How to Use Emotion to Improve Your Workplace Communication with G. Riley Mills (@grileymills)

Riley Mills is the COO of Pennacle Performance Company. He’s a former actor who helps companies use acting methodologies in the workplace including presentations, meetings, and collaborating with team members. Riley believes that since you play a critical role in every employee’s experience, from the C-suite to summer interns, effective communication is critical to professional and company success. He walks us through some basic practices and things to consider to purposeful inject emotion into your communication to help push forward programs and give a great performance worth remembering.

Leading Meetings and Presentations Is Critical to Career Growth and Success

From delivering clear and concise information to providing constructive feedback effectively, to leading effective and efficient meetings and listening actively to other’s views, to helping others consider new perspectives and openly discussing other points of view, your success depends on your ability to communicate. In this podcast interview, Riley provides communication and influence behaviors strategies to achieve desired reactions using the secret technique leaders and professional performers have used for centuries. Riley also talks about the power of aligning your voice and body language to clearly communicate your messages and ways to improve how you provide and receive feedback.

Not surprisingly, Riley’s interview was flawless and fun. He certainly has a way of making anyone comfortable and commanding a room. Emotion is generally considered to be negative in a workplace. Many of us think about crying at desks and angry coworkers but properly placed it can drive change and inspire your team and employees to complete a program or embed an important organizational change.

In previous podcast interviews, I’ve talked about the neuroscience of change and leadership. Emotion plays an important part of that, and I think there is real value in giving a great performance whether it’s a powerpoint presentation, leading a conference call, or talking to individual employees or team members. Riley gets us going in the right direction to create memorable workplace performances whatever the stage.

Connect with G. Riley Mills on LinkedIn.


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Jessica Miller-Merrell

Learn more about Jessica Miller-Merrell, SPHR, SHRM-SCP, the founder of Workology, a workplace HR resource, and the host of the Workology Podcast. More of her blogs can be found here.

Reader Interactions


  1. David Taylor says

    The point about powerful communication in the workplace is that if the people we are communicating with don’t believe that we believe in what we are saying – “feel the emotion” so to speak – then why should they? The aligning of words, tone and body language is what we call congruence and when the three elements are not in sync then people subconsciously don’t believe us. That’s why communicating the emotion is vital. Thank You!


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