Will Wearing Red Improve Your Interview Results?

The Power of Red in a Job Interview

I watched a show on the Discovery Channel called Head Games. The episode was Seeing is Believing. One of the pieces dealt with a woman wearing a white dress while asking for a single $1. Most people ignored her or made excuses, though a few would give her the $1. Then they dressed her in […]

How to Handle an Employee Who Cries At Work

Every manager and every HR person has faced tears at work. I will also wager that the majority of managers and HR people have shed some tears at work. We all get caught up in dealing with emotional situations. Sometimes they involve people we know well and as a result it may be difficult to […]

Women in the Workforce: Key to Economic Recovery

Overcoming Self-Imposed Limitations as Women in the Workforce

Recent reports show that the economy and US job market continue to slowly improve, with employers hiring at a steady pace in April. One interesting perspective comes from Warren Buffett, billionaire investor and a self-described unqualified optimist. His opinion, “Women are a major reason we will do so well.” Buffet says most of America’s prosperity […]

Building Your Street Cred When You’re the New Recruiter on the Block

Building Belief, Trust and Credibility as a New Recruiter

Monday nights at 9 pm ET, there is a great Twitter community that comes alive for #internpro, hosted by @YouTern. We network, share some laughs and above all, provide meaningful career advice to Gen Y and one another. This past week, the topic was on credibility as a young professional. A few days later, I […]

Are Your Company Policies Ruining Customer Service?

Creating a Culture of Excellence in Customer Service

If you look at companies who consistently provide excellent customer service, you almost always find that those companies create a culture that supports excellence in customer service. Makes sense, right? They don’t just train their employees in customer service skills. Their policies, culture, collaboration, work environment, schedules…it’s all centered around meeting the needs of the […]