Stay with Reality and Context: Don’t Go Zebra

Going Zebra Going zebra happens when you make an assumption that is likely to be inaccurate, because you didn’t pay attention to the context. This will make more sense if you consider the following question. If there is a horse-like figure running across the horizon and you can’t quite make out what it is, and […]

Expand the Context: Avoid Tunneling

If you’re involved in a misunderstanding or need to solve a pressing problem, take a deep breath, blink a couple of times and take a fresh look at the larger context. Often, this expanded view can lead to a much simpler pathway through an issue. I was reminded of this recently when I was talking […]

The Hidden Business Cost of Workplace Miscommunication

The Hidden Business Cost of Workplace Miscommunication   Nothing can be as frustrating as trying to communicate something important only to find out that the other person heard something entirely different. Or they heard what you said, but with a different emphasis that changed the meaning of what you were trying to communicate. This kind […]

How to Influence Others in the Workplace

How to Influence Others in the Workplace When you want to be heard and want others to follow, try leading with requests and an invitation rather than a demand, or show of force. This strategy is more powerful in the long run, especially when you are trying to influence those who don’t have to do […]

How to Create Work/Life Balance on the Fly

The demands being placed on your time are probably greater than they’ve ever been. To manage this effectively requires a steady commitment to finding balance and to thinking differently about how you can find your center of renewal, moment-to-moment, day-to-day, week-to-week. How to Create Work/Life Balance on the Fly Balance is dynamic and changing all […]