An Interview with Dwane Lay: Author of "Lean HR"

Lean HR: A New Approach to Improving HR Processes and Lowering Costs

HR Managers Looking To Improve Their HR Processes

I had the recent good fortune to interview a soon to be famous author – Dwane Lay. His book covers a fascinating topic for HR Managers looking to improve their HR processes. It is available on Amazon, but its a couple of bucks cheaper if you buy it from the SHRM bookstore.

A press release about Dwane Lay’s book is below, as well as the interview we had. Enjoy…


Dovetail Software Head of HR Process Design Dwane Lay Authors HR Process Excellence Book Lean HR

Dwane Lay provides guidance to HR professionals on how to leverage Lean principles to bring process excellence to their HR departments in new book.

AUSTIN, Texas — Dovetail Software, a worldwide leader in SaaS HR case management and help desk solutions, announced today a new book from Head of HR Process Design Dwane Lay, Lean HR. In it, he discusses how to use Lean principles, which have been used in the manufacturing world for years, to build a systematic approach to improving HR processes and lowering costs.

Dovetail hired Lay in May 2012 to work with Dovetail customers to analyze their current environments and improve them with technology and process implementation. Before joining Dovetail, Lay spent over a decade as an HR practitioner, following an early career in operations, IT and quality. He is recognized as a leading authority on the application of Lean tools and techniques in Human Resources, as well as having a wealth of experience in applying business technology to improve HR processes.

Dawyne Lay is the author of “We’re thrilled to have a published author on our team,” says Stephen Lynn, CEO of Dovetail Software. “Dwane’s commitment to sharing his expertise with HR organizations worldwide is one of the reasons I hired him. Our mission as a technology vendor is not only to sell products, it’s to help HR organizations gain efficiencies, improve their performance and lower costs. Reading Lean HR is a great first step.”

Lay earned a Black Belt in Six Sigma, a classic process improvement program, and is a certified Senior Professional of Human Resources with HCRI. He speaks regularly on Dovetail webinars and at HR conferences throughout the United States. A well-known presence on the HR social media landscape, he can be found on a variety of platforms, including Twitter (@DwaneLay), Facebook ( and LinkedIn ( He also writes on human resources and process design on Dovetail Connect Blog.

“This book is born of my years in human resources and process work. I’ve been writing the Lean HR Blog for a few years, but moving to a book format will help spread the message to another community of HR Pros. And that’s really the reason we are here,” says Dwane Lay.

Lean HR is available in paperback on

About Dovetail Software

Dovetail Software delivers a SaaS-based HR case management and help desk solution that manages and tracks employee interactions with HR—including employee grievances and general policy questions, payroll and benefits, recruiting-related questions and compliance issues. Dovetail customers cite cost reduction of supplying support, increased productivity, access to complete records of employee interactions with HR, and visibility into analytics that help them improve their processes as key product benefits. For more information, visit or follow us on Twitter (

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Jessica Miller-Merrell

Learn more about Jessica Miller-Merrell, SPHR, SHRM-SCP, the founder of Workology, a workplace HR resource, and the host of the Workology Podcast. More of her blogs can be found here.


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