Sometimes, we are put in situations for a reason and that reason may be as simple as solving a problem for someone else. Problem solving can be simple; it doesn’t always have to be a CSI episode. Every person/employee/business owner/supervisor has a problem to solve. Each of us faces ongoing problems in our daily work or home lives. Whether it is brewing the coffee the right way, or choosing to let go of an employee who no longer solves problems but creates them.
Where is the Pain ?
Recruiters, HR professionals, Hiring Managers and Suppliers are commissioned to fill a void, work out an issue, find or create a resolutions. And while this might be what we do, it doesn’t mean it is always clear or easy to do the work.
Do You Ask the right questions?
How can I help?
What do you need?
What I heard was…
Taking the time to really figure out how best to approach and get to the bottom of a problem should never prove to be too much of a luxury.
Are You Listening for Answers?
When expectations are unclear to or from either side: client/recruiter, hiring manager/recruiter, recruiter/candidate, HR professional/Vendor – new problems are created where the sole purpose was to actually fill in a crack or expose it and fix it. When each side explains:
This is what I need…
This is what I expect from this relationship…
What I meant was..
Then, the path is clear do the work and progress is in sight. And “in sight” speaks to authenticity and transparency – words which closely define what was missing and what is now needed – or we wouldn’t still be talking about it, would we?
When I identify a potential candidate, and I am readying to present an offer of employment: I ask about the potential of a counter-offer and how it would be handled, when would the candidate deliver their resignation, what is their soonest start date, and what -if any- problems might arise and how we could avoid them or solve them. This pre-emptive strike starts long before an actual offer is made. The clear and present danger of any negotiation lies in your own hands. Kid gloves are unnecessary; self-assurance and preparation are.
When the signed offer letter is delivered to my inbox, there is a delightful minute or two, the world was right in my recruiter brain. I love it when a plan comes together. Then, it is on to the next crisis or puzzle or situation or issue or open position.
The joys of the work, the “knowing of the pain,” the impetus which lies in wait – each of these blink in bright lights what we already know. Laurels are not meant for resting on. No matter what we believe or how great the lingering relief, there is another problem around the corner. And there is just the right guy to solve it somewhere, make that guy you.