Training Employees on Customer Service with Employee Empowerment

Customer service can make or break a business. Earning a good reputation for customer service starts with interviewing and hiring customer-oriented employees, but it also requires having a philosophy that emphasizes and supports a customer-focused environment. For HR, that means setting up training so that new hires understand customer service and your company culture. Employee […]

25 Entertaining Employee Reviews From Glassdoor and Indeed

employee review, employee glassdoor, indeed

Whether you’re acting as a passive job seeker or you’re actively looking for a job Glassdoor and/or Indeed is one of the greatest pieces of information to get insights into a company before you take the first interview. Be warned. Some of these reviews can be interesting to say the least. Potential Perk has pointed […]

How to Help Someone Who Is Suicidal

The subject of suicide has long been taboo in the workplace. Suicide prevention is not a topic on which professionals are taught or trained, not even inside HR. However, the recent suicide deaths of Robin Williams, a comedian, and Andreas Lubitz, a pilot for Germanwings, have sparked a public discussion about mental illness and suicide […]

10 Suprising Contractor Work Facts & Statistics

10 Surprising Contractor Work Facts & Statistics My work has placed me at an interesting intersection where I am working and consulting in the HR and recruiting industries while also being an independant contractor and member of the contingent workforce. The independent workforce is called a lot of different things: freelancer, contract worker, project based […]

5 New Rules for the World of Work

Writer Ross Perlin wrote a fascinating piece in Fast Company that has been shared well over 10,000 times. Called The New Rules of Work, Perlin gives us his take on what work is transforming into. I will go on the record and say that I agree with his assessment and have written about these things […]

Motivate Employees By Eliminating Performance Reviews

Say Goodbye to the Appraisal Process Have you ever come across a company that doesn’t do performance reviews or appraisal process? Have you ever come across anyone on the giving or receiving side who genuinely enjoys the annual performance review process? Have you ever found an HR professional who enjoys managing the whole appraisal process? […]